Site issue or customer problem?

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Snooper
Posts: 264
Joined: Sat Jun 26, 2010 9:22 pm

Site issue or customer problem?

Post by Snooper »

Can any body put forward an theory to what maybe happening. Customers are coming to site and are asked to create an account before they purchase. They apparently are doing this. However, they create an account and they then go onto check out only to get kicked the moment they try pay!?/

Notice General N/A The incomplete order #8190 was deleted automatically (customer began new checkout). 7th Aug 2011 @ 7:58 PM
Success Email Marketer Integration N/A Thank you for joining our mailing list. You'll be sent the next issue of our newsletter shortly. 7th Aug 2011 @ 7:50 PM
Success Payment Gateway PayPal Express Checkout Paypal Express Checkout payment processed successfully. Order ID: #8191. 7th Aug 2011 @ 7:50 PM
Notice General N/A The incomplete order #8189 was deleted automatically (customer began new checkout). 7th Aug 2011 @ 7:49 PM
Error Payment Gateway PayPal Express Checkout Paypal Express Checkout payment didn't process successfully. Order ID: #8190. 7th Aug 2011 @ 7:48 PM
Notice General N/A The incomplete order #8188 was deleted automatically (customer began new checkout). 7th Aug 2011 @ 7:47 PM
Error Payment Gateway PayPal Express Checkout Paypal Express Checkout payment didn't process successfully. Order ID: #8188. 7th Aug 2011 @ 7:46 PM
Notice PHP N/A Undefined index: PayPalExpressResponse 7th Aug 2011 @ 7:46 PM
Error Payment Gateway PayPal Express Checkout Paypal Express Checkout payment didn't process successfully. Order ID: #8188. 7th Aug 2011 @ 7:45 PM


This seems to happen frequently, enough to warrant a second look and ask why..

Anybody who has had ir is having similar experience, what did you do or are doing to correct?

Thanks
ISC 5.5.4 Ultimate : Being used here -- http://www.kdklondon.com
Brandeline
Posts: 76
Joined: Thu Sep 16, 2010 4:12 am

Re: Site issue or customer problem?

Post by Brandeline »

When I was on 5.5.4, I had similar problems with some customers not being able to pay, though I never heard about it forcing them to make an account first. Unfortunately, I never was able to resolve it. I did bring it up to Interspire support, but you know how that works out most times.

I upgraded to 6.1.1 hoping things would be a lot more stable and now I see a lot less of that with 6.1.1, but I'm not 100% sure it's completely resolved.
Snooper
Posts: 264
Joined: Sat Jun 26, 2010 9:22 pm

Re: Site issue or customer problem?

Post by Snooper »

Thanks for the reply.

So if your right, this is what other users have experienced..
ISC 5.5.4 Ultimate : Being used here -- http://www.kdklondon.com
Martin
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Re: Site issue or customer problem?

Post by Martin »

My first thought is that you may have upgraded the PayPalExpress module with newer code that is only valid for a later version of ISC or that something like a template is out of date, etc...

I'd recommend re-up'ing the original 5.5.4 module and seeing if that solves the problem...
Snooper
Posts: 264
Joined: Sat Jun 26, 2010 9:22 pm

Re: Site issue or customer problem?

Post by Snooper »

I'm currently using 5.5.4 Ultimate *spits*..

Where to get that update?
ISC 5.5.4 Ultimate : Being used here -- http://www.kdklondon.com
Snooper
Posts: 264
Joined: Sat Jun 26, 2010 9:22 pm

Re: Site issue or customer problem?

Post by Snooper »

I am using Paypal Express.. What are other users using and what experiences are you having ?

I am wondering what other PP service I may use in stead from list?
ISC 5.5.4 Ultimate : Being used here -- http://www.kdklondon.com
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