Integrated Header/Footer & Unhelpful Rating Emails

For all things IKM

Integrated Header/Footer & Unhelpful Rating Emails

Postby Martin » Mon Jul 01, 2013 12:11 pm

Scenario:
  • IKM is integrated with your Interspire Cart
  • Customer rates an article as Unhelpful

Problem:
IKM pulls your store header into the email and spams the cr*p out of the email so you have a LOT of scrolling to do to find the relevant information...
Translation: P*ss poor testing from Interspire.

Solution:

Open: includes/classes/class.questions.php

Find:
Code: Select all
            $GLOBALS['AKB_CLASS_TEMPLATE']->SetTemplate('Email.UnhelpfulRating');
            $GLOBALS['AKB_CLASS_TEMPLATE']->disabledEmbeddedTemplateOverride = true;


Replace with:
Code: Select all
            $GLOBALS['AKB_CLASS_TEMPLATE']->SetTemplate('Email.UnhelpfulRating');
            
            //MOD Fix header being included with Rating email
            $GLOBALS['AKB_CLASS_TEMPLATE']->disabledEmbeddedTemplateOverride = true;
            $body = $GLOBALS['AKB_CLASS_TEMPLATE']->ParseTemplate(true);
            $GLOBALS['AKB_CLASS_TEMPLATE']->disabledEmbeddedTemplateOverride = false;
            //MOD END


This stops the integrated header and footer being inserted into the email and avoids a really stupid bug from driving you nuts.

Oh and btw, this is not an integration, more a p*ss poor implimentation from Interspire that should have been resolved properly from day 1... Still not sure why I paid for it at all.
Martin
Site Admin
Site Admin
 
Posts: 1856
Joined: Wed Jun 17, 2009 6:30 pm
Location: South Yorkshire UK

Return to Interspire Knowledge Manager

Who is online

Users browsing this forum: No registered users and 2 guests

cron